Now filling orders placed on July 30th - Aug 2
Due to higher than normal volumes, we are experiencing delays in order processing.
ADDITIONS: We can't add products to orders already in the system. Sorry for the inconvenience.
CHANGES: Please make sure your order and shipping information is accurate. We can't make any changes once your order has been placed.
RETURNS: Due to Covid 19, we can't accept any returns at this time. We apologize for any inconvenience.
Thank you so much for your patience and understanding. We know your order is very important to you. We're truly grateful for our customers!
We use Canada Post as our main shipper, here is a message from Ottawa:
As Canadians and Americans continue to ramp up and diversify their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all our facilities. Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.
Responding while maintaining safety
We are taking steps to respond, while maintaining physical-distancing. That includes processing and delivering on weekends and additional support from trained temporary employees. As well, some parcels may be transferred to other Canada Post locations for processing based on capacity. While this reduces delays, customers tracking their items may notice their parcel is taking a different route than normal.