Refund policy

We want you to be completely satisfied with your order. If something’s not right, we’re here to help.

Returns & Refunds

• All returns require pre-authorization. Please contact us before sending anything back.
  

• Unopened seed bags may be returned within 30 days of purchase for a full refund or store credit. Bags must be sealed, clean, and undamaged.
  

• Opened seed bags are not eligible for return unless there is a quality concern. If you believe there’s an issue, please contact us — we may request a sample for testing before processing any credit or refund.
  

• All returned seed must pass inspection before a refund or credit can be issued. In some cases, testing may be required to confirm seed quality and safety.
  

Shipping Costs

• Customers are responsible for return shipping costs unless the product is found to be defective through troubleshooting with our team.
  
  If a quality issue is confirmed, we’ll cover return shipping and issue a full refund or credit as appropriate.
  
  

How to Start a Return

Email us at mumms@sprouting.com with your order number and reason for return. We'll walk you through the next steps.

Please note: We can only accept returns of seed purchased directly from our website. If you purchased from another retailer, please contact them directly.